De-escalation & Personal Safety Training

Description

De-escalation & Personal Safety Training equips professionals with essential skills to recognise, prevent, and safely defuse conflict before it escalates. Through interactive learning, practical exercises, and scenario-based content, participants gain confidence in managing difficult interactions, improving personal safety, and maintaining workplace wellbeing.

Who This Course Is For

• Frontline staff and managers

• Professionals working in education, health, care, or community services

• Staff who work alone or in high-pressure environments

• Individuals seeking CPD and workplace safety skills

Course Content

• Understanding conflict, aggression, and behavioural changes

• Lone working risks and risk assessment checklists

• Verbal and non-verbal communication techniques

• Active listening and managing difficult conversations

• Dynamic risk assessments and decision-making frameworks

• Organisational policies and legal obligations (African and Caribbean contexts)

• Situational awareness, safe positioning, and escape routes

• Breakaway and disengagement skills

• Incident documentation and post-incident support

Learning Outcomes

By the end of this course, learners will be able to:

• Recognise early signs of conflict and aggression

• Apply verbal and non-verbal de-escalation strategies

• Conduct dynamic risk assessments in the workplace

• Implement safe positioning and breakaway techniques

• Document incidents and provide appropriate post-incident support

Delivery & Certification

• Self-paced online course

• Interactive quizzes and scenario-based exercises

• Final assessment

• Digital certificate upon completion, suitable for CPD records and CVs