De-escalation & Personal Safety Training

About Course

This course equips professionals with essential skills to recognise and safely defuse conflict before it escalates. Through interactive learning and practical strategies, participants will build confidence in managing difficult interactions, improving personal safety and workplace wellbeing.

Course Content

Module 1: Understanding Conflict & Lone Working
This module covers the definition of conflict and aggression, helping learners understand their nature. It explores common causes of conflict and the behavioural changes that may arise as a result. Additionally, the module highlights the risks associated with lone working and how to recognise them to ensure safety.

Define conflict and aggression
02:17
Examples of Conflict and Aggression
Identify common causes and behavioural changes
Identify Common Causes and Behavioural Changes (with Examples and Scenarios)
How to Respond to Behavioural Changes in Conflict and Aggression
04:21
Recognise Lone Working Risks
Lone Working Risk Assessment Checklist
Module 1 Quiz: Understanding Conflict & Lone Working

Module 2: Communication & De-escalation Strategies
Module 2: Communication & De-escalation Strategies covers key concepts essential for effective interaction and conflict resolution. It explores attitude and behaviour models that influence how individuals communicate and respond in challenging situations. The module highlights the importance of both verbal and non-verbal communication skills in conveying messages clearly and reading others accurately. Additionally, it focuses on active listening techniques and strategies for managing difficult conversations to reduce tension and promote positive outcomes.

Module 3: Risk Assessment & Legal Context
This module covers the essential concepts of dynamic risk assessments, which involve continuously identifying and evaluating potential hazards in changing situations. It introduces decision-making frameworks that help guide appropriate and timely responses to risks. Additionally, the module explores organisational policies and legal obligations, ensuring that actions comply with relevant laws and internal guidelines to maintain safety and accountability.

Module 4: Personal Safety & Lone Working Techniques
This module focuses on key strategies to maintain personal safety while working alone. It covers the development of situational awareness to recognize and respond to potential threats promptly. The module also emphasizes the importance of safe positioning and knowing escape routes to minimise risk and facilitate quick evacuation if needed. Additionally, it introduces breakaway and disengagement skills, equipping learners with practical techniques to safely free themselves from unwanted physical contact or aggression.

Module 5: Incident Reporting & Aftercare
This module focuses on the essential steps following a conflict or safety incident in the workplace. It highlights the importance of accurate and timely incident reporting and explores available aftercare support for individuals involved.Learners are introduced to incident documentation procedures, including how to record details such as the date, time, location, people involved, what happened, actions taken, and the outcome. Emphasis is placed on using clear, factual, and objective language, as well as following the organisation’s specific reporting protocols.The module also covers post-incident support options. These may include debriefing sessions, counselling, medical attention, peer support, and formal review meetings. Learners are encouraged to understand the importance of accessing emotional and psychological support after an incident and to know where to seek help within their organisation or externally.By the end of this module, learners will be able to:Follow correct incident reporting procedures.Recognise the importance of accurate, unbiased documentation.Identify appropriate aftercare and support services following an incident.

De-escalation & Personal Safety Training – Final Assessment
This assessment is designed to evaluate your understanding of key concepts covered in the De-escalation & Personal Safety Training course. You will be tested on recognising conflict signs, applying communication techniques, conducting risk assessments, and maintaining personal safety in challenging situations. Successful completion demonstrates your readiness to safely manage and defuse conflict in the workplace.

Add this certificate to your resume to demonstrate your skills & increase your chances of getting noticed.

Student Ratings & Reviews

No Review Yet

About Course

Course Content

Define conflict and aggression

Examples of Conflict and Aggression

Identify common causes and behavioural changes

Identify Common Causes and Behavioural Changes (with Examples and Scenarios)

How to Respond to Behavioural Changes in Conflict and Aggression

Recognise Lone Working Risks

Lone Working Risk Assessment Checklist

Module 1 Quiz: Understanding Conflict & Lone Working

Attitude and Behaviour Models

Verbal and Non-Verbal Communication

Active Listening and Managing Difficult Conversations

Exercises to Practise Active Listening

Module 2 Quiz: Communication & De-escalation Strategies

Dynamic risk assessments

Decision-making frameworks

Organisational Policies and Legal Obligations

Organisational Policies and Legal Obligations in the African Context

Organisational Policies and Legal Obligations in the Caribbean Context

Module 3 Quiz: Risk Assessment & Legal Context

Situational Awareness

Safe Positioning and Escape Routes

Breakaway and disengagement skills

Breakaway and Disengagement Skills Workshop – Lesson Plan

Module 4 Quiz: Personal Safety & Lone Working Techniques

Incident Documentation Procedures

Post-incident support options

Post-Incident Support Checklist

De-escalation & Personal Safety Training – Final Assessment

Earn a certificate

Copyright © 2024 IIFAL ltd, All rights reserved

Guidelines & Standards

Quick Links

IIFAL ltd